Welcome to 4C Telecom
Following some 17 years experience in the telecomunications industry, Jason Craven established 4C Telecom Ltd in March 2010.
The business activity consists of the supplying & support of mobiles phones, fleet management solutions,landlines and calls to the small (SME’s) and large sized businesses within and around Yorkshire, supported by a high level account management. With technology expanding and new products and services been launched into the market on a monthly or weekly basis, 4C Telecom can confidently advise its customers of these new products and services while still improving on costs and effeciency. 4C Telecom is well placed to expand into this ever changing innovative market place.
Customer Service
4C Telecom is one of numerous telecommunication companies based in the UK. Infact, it is difficult to determine the exact number of telecom companies in the UK, but since this is an ever-growing market and one in which a professional organisation like 4C Telecom providing a quality service can succeed, the director appreciates that personal contact, and the fostering of relationships with existing customers, pursuing a personal network, and a good reputation has to date proven to be more effective than advertising.
Recognising savings and efficiencies as being key decision making factors, many of 4C Telecoms customers require impartial advice when assessing their annual telecommunication costs. 4C Telecom can often tip the balance where its competitors are concerned, providing competitively priced contracts for SMEs, since we are not tied to any particular network or supplier.
As a signed-up contract customer, each SME benefits from the services of a dedicated Customer Account Manager. This role involves dealing with all customer queries – from administering contracts, negotiating discounts to airtime bills to overseeing the supply or installation of any hardware that the customer requires. We provide this service during business hours to discuss any matter related to the customer account. The customer account manager also acts as an intermediary between customers and our in-house customer services team. Most importantly, they are able to analyse customers’ monthly invoices in order to recommend any cost saving strategies that may arise during the course of a contract. While the invoice is sent directly to the customer by the mobile provider, we are committed to analysing the monthly bills sent to their customers offering changes and solutions that may result in a reduction of revenue for the mobile provider, but this additional service negates any suggestion of a conflict of interest. Indeed, we are all working on behalf of its customer – not the mobile provider.
4C Telecom can also assist your business in sourcing new telephony hardware and also reduced rates for your fixed line services, fleet management as well as competative broadband solutions.
We look forward to welcoming you to the 4C Telecom customer experience.
